Contact TCG Store USA

Need to contact TCG Store USA? Our team answers questions about orders, pre-orders, product details and selling your cards. The quickest way to reach us is by phone at +1 (443) 514-5708 or by email at sales@tcgstoreusa.com. You can also use the contact form on this page and we will reply by email.

Ways to contact us

• Phone: call +1 (443) 514-5708 to speak with the team about an order, a card or a collection.
• Email: write to sales@tcgstoreusa.com with as much detail as you can, and include photos where they help.
• Contact form: fill in the form with your name, email and message. It goes straight to our inbox.

Contact us about an order

If your question is about an order you have already placed, include your order number in your message. You can also view your order history and status any time from your account. Once an order ships, tracking details are emailed to you, and for USPS shipments you can follow progress on the USPS tracking page.

Pre-order questions

Pre-order products ship when the set is released. If you want to change or combine a pre-order with other items, get in touch before the release date and we will do our best to help.

Contact us to find a card

Looking for a specific single, booster box or graded slab that is not listed? Send the card name, set, card number and the condition you want. We regularly add new stock and can let you know if we are able to source it. In the meantime, browse the full shop or search by card name using the search bar at the top of every page.

Selling or trading your cards

If you want to sell or trade, the sell and trade page has a form designed for card lists, which helps us give you an accurate offer faster. For large collections, you are welcome to call first and talk it through.

Tips for a fast reply

• Use the same email address you used when ordering.
• Put your order number or the card name in the subject line.
• Add photos for questions about condition or damage.
• Check your spam or promotions folder for our reply.

Frequently asked questions

What is the best way to reach the team?

Phone is best for quick questions. Email or the contact form is best when you need to share details, lists or photos, because we can reply with everything in writing.

Can I visit in person?

TCG Store USA is an online trading card shop. All orders are placed on this website and shipped to you.

Do you answer questions about card values?

We are happy to tell you what we would pay for your cards through the sell and trade process. For general price research, graded sales history on sites such as the PSA price guide is a useful reference.

Thank you for shopping with TCG Store USA. We look forward to hearing from you.

Contact help center

This help center answers the questions customers ask most often, so you can find what you need quickly. If you still need help, contact us by phone, email or the form on this page. The sections below cover orders, pre-orders, payments, shipping, card condition and selling.

When to contact us

Contact us any time you have a question before or after buying. Common reasons to contact our team include checking whether a card is in stock, asking for more detail about a product, changing an order, asking about a pre-order release date, or starting the process of selling your collection. There is no question too small.

Orders

Checking your order

After you place an order, you receive a confirmation by email. You can view your order history and status at any time from your account. If you checked out as a guest, keep your confirmation email, as it contains your order number. If you contact us about an order, include that order number so we can find it straight away.

Changing or cancelling an order

If you need to change an address, add an item or cancel an order, contact us as soon as possible. Orders that have not yet shipped are easiest to change. Please include your order number and the change you need.

Combining orders

If you placed two orders and would like them shipped together, contact us before they ship and we will let you know whether we can combine them.

Pre-orders

Pre-order products ship when the set is released. Release dates are set by the publisher and can sometimes change. If you have questions about a release date, or want to combine a pre-order with other items, contact us before release day. We recommend placing pre-orders separately from in-stock items so that the products you want now are not held until release.

Payments

Checkout runs on WooCommerce with secure payment processing. You can review your cart, shipping options and total before you pay. If a payment does not go through, check the card details and billing address, or try another payment method. If you still have trouble, contact us and include a short description of the problem.

Shipping

We ship orders within the US. Once your order ships, tracking details are emailed to you. For USPS shipments you can follow your package on the USPS tracking page. If tracking has not updated for several days, or a package arrives damaged, contact us with your order number and photos of the packaging.

Address problems

Please double-check your shipping address at checkout. If you notice a mistake after ordering, contact us right away so we can try to correct it before your order ships.

Card condition and product questions

Raw cards are usually described as Near Mint, Lightly Played or Moderately Played. Graded cards show the grading company, grade and certificate number on the label. If you would like more detail about the condition of a specific card, or more photos where possible, contact us with the product name or link.

Finding a card we do not list

Looking for a specific single, booster box or graded slab that is not in the shop? Contact us with the card name, set, card number and the condition you want. We add stock regularly and will let you know if we can help.

Returns and refunds

If something is wrong with your order, contact us with your order number, a description of the issue and photos where relevant. Please read our refund and returns policy, linked in the footer once published, for full details of how returns are handled.

Selling and trading

To sell or trade cards, use the form on our sell and trade page. It is designed for card lists and helps us give you an accurate offer faster. For very large collections, feel free to contact us by phone first to talk through the best approach.

Tips to get a fast reply

• Use the same email address you used when ordering.
• Put your order number or the card name in the subject line.
• Include photos for questions about condition, damage or packaging.
• Keep all messages about one order in the same email thread.
• Check your spam or promotions folder for our reply.

Ways to contact TCG Store USA

Phone: +1 (443) 514-5708 is the best way to contact us for quick questions.
Email: sales@tcgstoreusa.com is best when you need to share details, lists or photos.
Contact form: the form on this page sends your message straight to our inbox, and we reply by email.

Thank you for choosing TCG Store USA. Whatever your question, we look forward to hearing from you, and we are always happy when customers contact us to share their latest pulls.

Account help

Creating an account

Creating an account lets you track orders, save addresses and check out faster. You can create one at checkout or from the My Account page. If you have trouble registering, contact us with the email address you are trying to use.

Resetting your password

Use the Lost your password link on the My Account page to reset it by email. For your security, we will never ask you for your password by phone, email or the contact form. If you receive a message asking for your password that claims to be from us, do not reply, and contact us directly.

Updating your details

You can update your billing and shipping addresses from your account. If you need to change the email address on your account, contact us and we will help.

Product information

Languages and editions

Many products come in English and Japanese editions. The product name always shows the language where it matters. If you are not sure which edition a listing is, contact us before you order.

Sealed product

Sealed products are sold in their original packaging. If you have questions about a specific box, bundle or collection, contact us with the product link and we will do our best to answer.

Accessories and sizes

Standard-size sleeves fit Pokémon, Magic: The Gathering and One Piece cards, while Japanese-size sleeves fit Yu-Gi-Oh! cards. If you are unsure which accessory you need, contact us and tell us which cards you want to protect.

Gift orders

Buying for someone else? You can enter a different shipping address at checkout. If you have questions about choosing a gift, such as which set is newest or which product suits a beginner, contact us and we will help you pick.

Business and bulk enquiries

If you are a store, club, event organiser or content creator interested in larger orders, contact us by email with details of what you need. For selling a large collection to us, use the sell and trade page or call first to talk it through.

Feedback

We are always improving the store. If you have ideas for products we should stock, features that would make shopping easier, or anything else you would like to share, contact us. We read every message.

Staying safe online

Only enter payment details on our secure checkout pages. We do not take card payments by email or phone message. If you receive a suspicious message using our name, contact us directly using the details on this page so we can check it for you.

Before you contact us: quick answers

• Where is my order? Check the tracking link in your shipping email or your account.
• When does my pre-order ship? On the release date shown on the product.
• Can I sell my cards? Yes, use the sell and trade page.
• Do you have a card that is not listed? Contact us with the card details.
• How do I protect my cards? Sleeves, toploaders and binders are in our accessories section.

Our promise

When you contact TCG Store USA, you reach people who collect and play these games themselves. We aim to answer clearly and honestly, and to help you get the right product. Whether you contact us about an order, a card or your collection, we appreciate you taking the time to get in touch.

To contact us now, call +1 (443) 514-5708, email sales@tcgstoreusa.com, or fill in the contact form on this page.

Caring for your cards after delivery

Once your order arrives, a few minutes of care keeps your cards in top condition. Open the package on a clean, dry surface. Remove cards from their packing carefully, holding them by the edges. Move any valuable raw cards into penny sleeves straight away, then into toploaders or a side-loading binder for storage. Keep sealed product flat and away from sunlight. Graded slabs are best stored upright in a slab box or display case.

Storage do’s and don’ts

• Do keep cards in a cool, dry room with stable temperature.
• Do use acid-free sleeves, binders and storage boxes designed for trading cards.
• Do label storage boxes by game and set so cards are easy to find.
• Don’t use rubber bands, which can bend and mark cards.
• Don’t store cards in direct sunlight, which fades colors over time.
• Don’t keep cards in damp places such as basements without protection.

Order terms explained

• Order number: the reference in your confirmation email. Include it whenever you get in touch about an order.
• Processing: we have received your order and are preparing it.
• Completed: your order has been fulfilled and shipped.
• Tracking number: the code used to follow your package with the carrier.
• Pre-order: a product reserved before release that ships on release day.
• Store credit: a balance from selling cards to us that you can spend in the shop.

Accessibility

We want everyone to be able to shop comfortably. If any part of the website is difficult to use with your device, browser or assistive technology, please let us know. You can also place an order by getting in touch by phone or email, and we will help you through the process.

Response times

We reply to every message as quickly as we can. Messages with complete details, such as an order number, card name or photos, can usually be answered faster because we do not need to ask follow-up questions. For urgent order changes, phone is the quickest option.

Stay in the loop

Sign up to the newsletter on our homepage to hear about restocks, new pre-orders and deals. It is the easiest way to know when the cards you are waiting for arrive, and it means fewer questions about release dates, because the details come straight to your inbox.

Understanding product availability

Stock levels change throughout the day, especially for new releases and popular singles. When a product shows as in stock, you can add it to your cart and check out right away. If an item sells out while it is in your cart, the checkout will let you know before you pay. For products that are sold out, get in touch and we will tell you whether we expect more, or suggest a similar alternative from the same set or series. For upcoming releases, the Pokémon pre-orders category shows what you can reserve now.

Working with collectors and players

Our team includes collectors and players, so we understand how much a single card or a sealed box can matter. When you write to us, we treat your question with the same care we would want for our own collections. If you are building a deck, completing a set or looking for a special gift, tell us what you are aiming for and we will point you to the products that fit best.

Thank you

Every message helps us improve TCG Store USA for collectors and players. Whether you have a question, a suggestion or just want to share a great pull, we are glad you are here.

Opening hours and replies

Messages can be sent at any time through the form or by email, and we work through them in the order they arrive. Phone calls are answered whenever the team is available; if we miss your call, leave a short voicemail with your name, number and order number, and we will call you back. For anything that needs photos, lists or written details, email is usually the best option, because it gives us everything we need in one place and keeps a record of the conversation for both of us. However you choose to reach out, we will do our best to help as quickly as possible.