Refund and Returns Policy

Table of Contents

Overview

We accept returns within 14 days of delivery. To be eligible, an item must be unopened, sealed and in the same condition you received it, in its original packaging.

Because their contents can’t be verified once opened, opened booster packs, booster boxes, mystery boxes, mystery bags and other sealed products can’t be returned.

Return shipping

Customers are responsible for return shipping costs. If your order arrived damaged, or we sent you the wrong item, we’ll cover the cost of return shipping.

We recommend using a trackable shipping service for your return.

How to start a return

Email sales@tcgstoreusa.com or call (443) 514-5708 with your order number and the item(s) you’d like to return. We’ll reply with the return address and instructions. Please contact us before sending anything back.

Damaged or incorrect items

If something arrives damaged or isn’t what you ordered, contact us within 14 days of delivery with your order number and photos of the item and its packaging.

Refunds

Once we receive and inspect your return, we’ll email you to let you know whether it’s approved. Approved refunds are issued to your original payment method.